INSIGHTnet
The essential network for customer information
Understanding your customers and their requirements is an essential element of successful service design and delivery. However, many housing providers gather huge quantities of customer data but are not effective in using it to improve their services.
We have been helping our members to develop greater customer insight for some time. Now, in response to member demand, we are introducing an exciting new network that will assist and support you through the whole process of customer profiling. Working with your peers from across the housing sector, INSIGHTnet will explore ways of working more effectively with your tenant base and will help you to ensure that your services meet their needs, aspirations and expectations.
In brief, the network will offer:
- Briefing papers
- Customer profile and insight benchmarking
- Knowledge exchange and shared practice
- On-line discussion forum
- Interaction with industry professionals
- Annual conference and interactive workshops
- Access to independent service audits
- A positive practice case-study booklet
Essential Information: Please click on the links to download
Contact Us
If you wish to discuss the network or any related topics around customer insight and profiling, please contact: efficiency@northern-consortium.org.uk