|
Contact Centre Conference 22nd March 2012, York Raccourse |
|
About the conference:
As organisations seek to maximise operational efficiencies and deliver more for less our 4th annual Customer Contact Centre Conference will focus on the key issues for transformational change in housing contact centres.
This popular conference will help delegates address these challenges by exploring innovative practice from inside and outside the housing sector and will cover:
- Award winning service - learning from the best
- Getting data sharing right - managing risk in data protection
- Improving the customer experience and optimising customer feedback
- How tenant scrutiny can help you
- Maximising organisational efficiencies
- Restructuring contact centres for the new environment
- Maximising the impact of social media
- Making the best use of new technology
- Innovative approaches to developing the skills of your workforce
|
|
|
Delegate cost: |
Members | Non Members |
| Full delegate fee | £219.00 | £269.00 |
| Special Offers: Early booking discount if booked before 22nd February |
£199.00 | £249.00 |
|
Members of the NHC customer contact centre professional network will receive a 20% discount off full delegate fee. This is limited to one delegate per organisation and cannot be used in conjunction with any other offer, including early booking discount. |
All prices exclude VAT at 20% |
|
|
|
Useful information: |
|
|
|
About the venue:
|
Venue location map and directions York RacecourseYork YO23 1EX 01904 620911 www.yorkracecourse.co.uk |
|
Can we help?
Please contact a member of the events team on 0191 566 1021 or email events@northern-consortium.org.uk